Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, and work has not been started, a template for purchased documents can be provided or the order will be placed on hold as store credit for future use by the customer. Refunds will not be granted once work has started.
There are certain situations where partial or full refunds are granted:
- Chose the incorrect or additional item at checkout and need to be refunded the difference.
- Decided you do not want an item that was ordered prior to any work being started on that item and within 30 days of the order.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Casie@openingdoorsllc.com.
Need help?
Contact us at Casie@openingdoorsllc.com for questions related to refunds and returns.